Shareholder Servicing Expertise

Patricia (Trish) Crockan - Chief Operations Officer

As Chief Operations Officer for Boston Financial, Trish leads the company's business operations, which includes all client operations, contact center, and processing groups as well as the support operations across the company. She is also responsible for the delivery of the company's smart-sourcing strategy. In her role, Trish leverage's Boston Financial's technology, infrastructure, scale, and talent to help clients achieve sustainable improvements in business performance and reduce operational risk.

Trish's broad experience and expertise span more than 30 years in the financial services industry. Earlier in her career, Trish held various roles in operations management within Boston Financial. In 1985, Trish joined the Stock Transfer division of Bank of Boston (later became Equiserve) ultimately serving as Managing Director of Operations. Trish rejoined Boston Financial as vice president of operations in 1997.

George Costas - Managing Director

A member of the Boston Financial team since 2004, George currently serves as managing director of transfer agent support services. As position he has held since 2015, he oversees the operations of our transfer agent support groups including NSCC processing, financial intermediary administration, financial control, mail center services, proxy solutions group, and the Boston Financial event center. George has more than twenty years of experience in the mutual fund industry and has spent time at several large mutual fund firms including Federated Investors, Putnam Investments and Scudder, Stevens and Clark.

Rick Johnson - Managing Director

Rick is currently Managing Director responsible for Client Operations and the Client Services Divisions. In his 35 year career he has held various management positions throughout the company while assuming greater responsibility. Rick is an active member of NICSA and the ICI. He holds a B.S. degree in Business Management from the University of Massachusetts in Boston.

James (Jim) Lockhead - Managing Director, Support Operations

Jim has served as a Managing Director of Support Operations since 2011. Jim is responsible for day to day operations of the Financial Control Department and Mail Center which provide services to our mutual fund, 529 servicing, and retirement plan clients. Prior to this assignment, Jim served as Division Vice President of Client Operations from 2005 to 2011. Prior to his role at Boston Financial, Jim was a Vice President for six years at MFS Service Center where he was responsible for various transfer agent units. He has been an active member of NICSA since 1994. He served on the NICSA Transfer Agent Committee for eight years including two years as co-chair. He also is a former co-chair of NICSA's Annual Conference Committee and served for six years on the NICSA Board of Directors. Jim currently is a member of the company's Risk Management Committee and is chair of the Loss Awareness Team. Jim has a Bachelor's Degree in Public Administration and a Master's Degree in Business Administration from Suffolk University in Boston.